Shipping & Return Policy

Shipping & Return Policy

Shipping Policy

At Natura Luzia, we aim to provide a smooth and efficient delivery experience for our customers across Pakistan. Below are the details of our shipping process:

  • Courier Service: We ship all orders through PostEx to ensure timely and reliable delivery.

  • Delivery Time:

    • Major Cities: 2-4 business days.

    • Other Areas: 4-7 business days.

  • Shipping Charges:

    • Free shipping is available on select offers and promotions.

    • For standard shipping, charges depend on PostEx’s rates, calculated at checkout.

  • Cash on Delivery (COD): We offer Cash on Delivery (COD) for customer convenience.

  • Order Processing: Orders are processed within 24 hours of placement. You will receive a confirmation email once your order is shipped.

Return & Exchange Policy

We strive to provide high-quality products, but if you receive a damaged or incorrect item, we offer an exchange service. Please read our return and exchange policy carefully:

Eligibility for Return/Exchange:

We accept returns or exchanges only in the following cases:

  • If the item received is damaged.

  • If the wrong item was delivered.

Return Process:

  1. Customers must contact us within 48 hours of receiving the product via [Your Contact Information] with order details and proof (pictures) of the issue.

  2. Once the return request is approved, we will arrange a return pickup through PostEx.

  3. We bear the return shipping cost.

  4. After receiving the returned item, we will process an exchange for the same product.

Refund Policy:

  • We do not offer direct money refunds. Instead, we will provide an exchange for the same product.

  • If the requested item is out of stock, customers may choose another item of equal value.

International Shipping

Currently, we only operate within Pakistan. If we expand internationally in the future, we will update our policy accordingly.

For any further inquiries, feel free to contact us at Whatsapp or Naturaluziaofficial@gamil.com. We appreciate your trust in NaturaLuzia!